Customer Service 101: The Basics
Customer service, is considered to be one of the most important core value of any business, as that can be detrimental to the business if it is not very good.
Customer service can be achieved in many ways, in whatever medium as long as there is a customer on the other line, so may it be a phone call, a chat, an email, or the most important one is a when you do face the customer in actual and give such service.
With different mediums where the customer service is provided, there are also different strategies on how it can be delivered or given to the customers where there are even more learnings, training, workshops, and even courses for it just to enhance and sharpen such skill to the employees. But then, it is important that you know about the importance of having this specific core skills so that you will have a solid foundation and understanding as to how it can be useful for any business.
The basics of customer service revolves in the different elements and one of these is respecting in a way that you make your customer feel important and appreciated making them feel valued no matter who they are.
When you show that you understand the customer, they will give you that benefit of the doubt and they will learn to trust you, and when you provide them that kind of understanding they need in what they are there for they will feel the comfort and ease as well. A customer will feel more comfortable and convenient if, for whatever situation it may be, they see that you are listening to what they have to say, what they comment on, or what they are venting out, and as you show you listen you can easily empathize and this leading you to appease the customer so you can shove him or her to the right path or discussion.
When you do respond to the customers, make sure that it is done positively as there may be time that a customer is unbearable but maintaining your composure and facial expression neutral will make them feel comfortable.
Showing commitment to your service is a great deal in customer service, as this will let the customer assess you in the way you deliver the service, the manner you keep your promises and commitments, and even how you go beyond the regular just to ensure their needs are looked after, this can and will always give customer satisfaction at its best. The ability and tools, and resources to learn better and excellent customer service are endless, and when you do have all these you can be assured that you will get a positive feedback from customers, all the way.
Bear in mind that good customer service will invite customers to patronize you, but bad customer service will drive them away from you.